This Privacy Policy explains how Cleaners SE5 collects, uses, stores and protects personal data relating to customers and prospective customers in the SE5 area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners SE5 customers and users of our services within the SE5 area, whether enquiries are made online, by post or in person.
Cleaners SE5 is a cleaning services provider operating in the SE5 area. In relation to the personal data we collect about you, we act as the data controller. This means we decide how and why your personal data is processed and are responsible for ensuring that such processing is carried out in compliance with applicable data protection laws.
We only collect personal data that is relevant and necessary for the provision and administration of our cleaning services. The categories of personal data we may collect include:
Identification and contact details such as name, residential address, billing address, and preferred contact details.
Service-related information such as details about the property to be cleaned, access instructions, type and frequency of cleaning services requested, and notes relevant to service delivery.
Booking and transaction data such as dates and times of bookings, records of services provided, amounts charged, payment status and method of payment. Payment card details are normally processed securely by third-party payment processors and are not stored by us, except where explicitly necessary and permitted.
Communication records such as enquiries, complaints, feedback, and other correspondence relating to our services.
Technical data where applicable, such as IP address, device information, and basic analytics relating to use of our online services, collected through standard logging and analytics tools.
We process your personal data only where we have a lawful basis to do so. Depending on the specific data and context, we may rely on the following lawful bases:
Contract. We process personal data to enter into and perform a contract with you. This includes handling bookings, providing cleaning services, managing payments and communicating with you about your services.
Legal obligation. We may process personal data where this is necessary for compliance with legal and regulatory obligations, for example maintaining accounting and tax records.
Legitimate interests. We may process personal data based on our legitimate interests, provided that these interests are not overridden by your rights and interests. These legitimate interests may include improving and developing our services, managing our business operations, preventing fraud and ensuring the security of our systems and staff.
Consent. In limited cases, we may rely on your consent, for example for certain forms of direct marketing communications where consent is required. Where we rely on consent, you have the right to withdraw that consent at any time.
We use your personal data for the following main purposes:
To provide and manage cleaning services, including scheduling, confirming and delivering bookings in the SE5 area.
To manage customer accounts, including processing payments, issuing invoices and receipts and managing your preferences.
To communicate with you, including responding to enquiries, providing customer support, and sending important information about your bookings and our terms.
To manage and improve our business, including monitoring service quality, training staff, and assessing customer satisfaction.
To comply with legal and regulatory requirements, including record keeping and responding to lawful requests from public authorities where required.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and only for the purposes set out in this Privacy Policy. They must provide appropriate technical and organisational measures to protect your data.
Categories of processors we may use include:
Payment processing providers who handle payments and refunds.
IT and cloud service providers who host our systems, store our data, and support our communications and scheduling tools.
Professional advisers such as accountants and business consultants, where access to personal data is necessary for the services they provide to us.
We do not sell your personal data to third parties. Where we are legally required to do so, we may disclose your personal data to public authorities or other third parties, for example in connection with legal proceedings or law enforcement requests, always in accordance with applicable law.
Where any processors or systems are located outside the United Kingdom, we will ensure that appropriate safeguards are in place before any transfer of personal data. These safeguards may include reliance on adequacy regulations or the use of standard contractual clauses and other legally recognised transfer mechanisms to ensure that your personal data remains protected to a standard equivalent to that in the United Kingdom.
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.
Customer account and booking information is generally retained for a period necessary to manage our relationship with you and to comply with record-keeping obligations. Financial records, including invoices and basic transaction details, are typically retained for a number of years as required by tax and accounting regulations.
Where personal data is no longer needed, we will either securely delete it or anonymise it so that it can no longer be associated with an identifiable individual.
We take the security of personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, encryption where appropriate, secure storage and regular review of our information security practices.
While we strive to protect your personal data, no system can be completely secure. You are encouraged to take care when sharing information and to notify us promptly if you suspect any misuse of your personal data in connection with our services.
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these rights include:
Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of that data, along with information about how it is used.
Right to rectification. You have the right to request correction of inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling related to such interests. We will stop processing your data unless we have compelling legitimate grounds which override your interests, rights and freedoms or we need to continue processing for legal claims.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive personal data you provided to us in a structured, commonly used and machine-readable format and to request that it be transmitted to another controller where technically feasible.
Right to withdraw consent. Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly first.
Our services are not directed at children and we do not knowingly collect personal data relating to children in the SE5 area. If we become aware that we have inadvertently collected personal data of a child, we will take steps to delete that information as soon as reasonably possible, unless we are required to retain it by law.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection best practices. Any updated version will apply to all Cleaners SE5 customers in the SE5 area from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.
We are reliable and trustworthy cleaners SE5 providers and deliver top quality and attractively priced cleaning services in Denmark Hill.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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