These Terms and Conditions set out the basis on which Cleaners SE5 provides cleaning services to residential and commercial customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
In these Terms and Conditions, the following words have the meanings given:
Customer means any person, firm or company who requests or uses the services of Cleaners SE5.
Company, we, us or our means Cleaners SE5, which provides cleaning services within its operational area, including SE5 and surrounding districts.
Services means any cleaning or related services provided by the Company, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office and commercial cleaning, and related tasks agreed in advance.
Cleaner means any person or subcontractor engaged by the Company to provide the Services.
Premises means the property or properties where the Services are to be carried out.
Agreement means the contract between the Customer and the Company, consisting of these Terms and Conditions and the details of the Customer’s booking as confirmed by the Company.
The Services will be carried out at the Premises as agreed at the time of booking. The specific tasks to be performed will depend on the service type booked, the length of the visit, and the condition and size of the Premises.
The Company will provide cleaning services with reasonable skill and care, using commercially acceptable cleaning methods and products suitable for typical residential and commercial environments.
Unless expressly agreed in writing, the Services do not include cleaning of areas that are not safely accessible, removal of hazardous substances, specialised cleaning that requires certification, or any works that fall within professional trades such as plumbing, electrical works or building maintenance.
Bookings may be requested online or through other approved communication methods indicated by the Company. A booking is not confirmed until the Customer receives explicit confirmation from the Company, specifying the service type, date, approximate time, and any agreed rates or estimated charges.
The Customer must provide accurate information about the Premises, including property type, size, condition, parking situation, and any special requirements. The Company reserves the right to amend the quoted price or cancel the booking if the information provided is incomplete or materially inaccurate.
The Company may refuse or cancel a booking where there is a reasonable belief that the Premises are unsafe, access is not possible, the Customer has previously failed to comply with these Terms and Conditions, or for any other substantial reason. Where this occurs, the Company will inform the Customer as soon as reasonably practicable.
The Customer is responsible for providing safe and timely access to the Premises on the agreed service date. This may include providing keys, access codes, parking permits, or notifying building management or concierge staff of the Cleaner’s arrival.
Where the Cleaner is unable to gain access to the Premises, or access is delayed by more than 20 minutes beyond the scheduled start time due to the Customer’s actions or omissions, the Company may treat the visit as cancelled by the Customer and apply the relevant cancellation or call-out fee.
The Customer must ensure that the Premises are reasonably tidy and free of excessive clutter so that the Cleaners can perform the Services effectively and safely.
The Customer agrees to:
Provide safe working conditions, including adequate lighting, ventilation and running water.
Inform the Company in advance of any known health and safety risks, delicate surfaces, items of particular value, or areas that should not be cleaned.
Keep pets under control and away from areas where the Cleaners are working, where necessary.
Not request or permit Cleaners to undertake any illegal activities, unsafe tasks, or work beyond the scope of the agreed Services.
Ensure that any alarms are disarmed or set appropriately to allow the Cleaner to enter and exit without causing disturbances.
Prices for Services may be given as hourly rates or fixed fees, depending on the type of service and the information provided by the Customer. All prices will be communicated to the Customer before confirming any booking.
Where an hourly rate is agreed, the final charge will be based on the actual time spent at the Premises, subject to any minimum booking duration. Where a fixed fee is agreed, it is based on the information supplied at the time of booking and assumes normal levels of dirt and accessibility.
The Company reserves the right to amend the price if the Premises are significantly larger, more soiled, or more complex than described, or if additional tasks are requested by the Customer on the day. Any additional charges will be discussed with the Customer as soon as reasonably possible.
Payment is due in accordance with the payment method and schedule confirmed at the time of booking. The Company may require partial or full payment in advance, particularly for first-time customers, deep cleans and end of tenancy services.
If payment is not received on time, the Company reserves the right to suspend or cancel future visits, and to charge reasonable interest and administration fees for late payments, in line with applicable law.
The Customer may cancel or reschedule a booking by providing the minimum notice period specified by the Company at the time of booking. This is typically at least 24 hours before the scheduled start time but may vary for larger or specialist jobs.
If the Customer cancels or reschedules a booking without providing the required notice, the Company may charge a cancellation fee, which may be up to the full amount of the scheduled visit, to cover the Cleaner’s time and any associated costs.
If the Company needs to cancel or reschedule a booking, it will provide as much notice as reasonably possible and offer an alternative appointment time. The Company is not liable for any costs or losses incurred by the Customer as a result of such changes, other than a refund of any pre-paid amounts for the affected visit.
Where the Cleaner attends the Premises and is unable to gain access or commence work due to the Customer’s actions or omissions, this may be treated as a late cancellation and a relevant fee may apply.
The Company aims to deliver a high standard of cleaning services. If the Customer is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible and, in any case, within 24 hours of the relevant visit.
Where a complaint is justified and relates directly to the quality of the cleaning carried out, the Company may arrange a re-clean of the affected areas or offer a partial refund or credit at its discretion. The Customer must allow the Company an opportunity to inspect and, where appropriate, remedy any issues.
The Company will not be liable for any defects or dissatisfaction reported after a reasonable period has passed, particularly where the condition of the Premises may have changed due to subsequent use or occupancy.
The Company will exercise reasonable care in the selection, training and supervision of its Cleaners. However, the Company’s total liability for any loss, damage or claim arising out of or in connection with the Services, whether in contract, tort or otherwise, is limited to the total amount paid by the Customer for the specific visit during which the incident occurred.
The Company is not liable for:
Normal wear and tear, or minor cosmetic damage that may occur as a result of ordinary cleaning methods.
Any pre-existing damage, defects or deterioration, regardless of whether such issues were apparent at the time of service.
Damage caused by the use of products supplied or requested by the Customer.
Loss or damage to items of special, sentimental or high value, including but not limited to cash, jewellery, artworks and antiques, unless their existence and approximate value were expressly notified to the Company in writing before the service and the Company agreed in writing to accept responsibility.
The Company is not responsible for failure to perform or delay in performing any obligations under this Agreement where such failure or delay is due to events beyond its reasonable control, including but not limited to severe weather, public transport disruptions, strikes, or emergencies at the Premises.
Where the Customer chooses to provide keys or access devices to the Company, the Company will take reasonable steps to keep them safe and use them solely for carrying out the Services. Keys may be coded or stored securely in line with the Company’s procedures.
The Company’s liability in respect of lost keys or access devices is limited to the cost of a standard replacement key or device. The Company is not responsible for any consequential losses arising from such loss, including lock changes or security upgrades, unless required by law.
The Company is committed to maintaining a safe working environment for both Customers and Cleaners. Cleaners must not be subjected to physical or verbal abuse, harassment or discrimination. The Company may immediately withdraw its Services and terminate this Agreement if a Cleaner is treated in an abusive or threatening manner.
The Customer must ensure that the Premises are free from hazards that might present a risk to health and safety, including unsecured electrical wiring, broken glass, or exposure to harmful substances. The Company may refuse to carry out or continue Services where it reasonably believes that conditions are unsafe.
The Company will dispose of general waste generated directly from the performance of the Services in accordance with applicable waste regulations and good environmental practice, taking into account local authority rules within the service area.
The Services do not include removal of large volumes of household waste, bulky items, construction or renovation debris, clinical or hazardous waste, or any materials subject to special disposal requirements. Where such materials are present, the Customer remains responsible for their lawful and safe disposal.
The Customer must not request the Cleaner to dispose of waste in a manner that breaches waste regulations, local authority requirements or environmental laws, such as fly-tipping or using containers without permission. The Company may decline any such requests and may terminate the Agreement where necessary.
The Company will process any personal data provided by the Customer in accordance with applicable data protection laws. Information will be used for managing bookings, delivering Services, processing payments and responding to enquiries or complaints.
The Company will take reasonable measures to keep Customer information confidential and secure, and will not sell or share personal data with third parties except where necessary to deliver the Services, to comply with legal obligations, or with the Customer’s consent.
Either party may terminate an ongoing cleaning arrangement by providing the notice specified at the time of booking, or, where no specific notice is given, by providing at least one week’s notice.
The Company may terminate the Agreement with immediate effect where the Customer fails to make payments when due, repeatedly cancels or reschedules at short notice, breaches any material term of these Terms and Conditions, or behaves in an abusive, unsafe or unlawful manner.
The Company may update these Terms and Conditions from time to time. The latest version will apply to all new bookings and to ongoing Services after the date on which the updated terms are communicated to the Customer or made publicly available.
Continued use of the Services after any changes have taken effect constitutes acceptance of the updated Terms and Conditions.
This Agreement and any dispute or claim arising out of or in connection with it, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under this Agreement shall be construed as a waiver of that right or remedy.
This Agreement constitutes the entire agreement between the Customer and the Company in relation to the Services and supersedes any prior discussions, correspondence or understandings.
By booking or using the Services of Cleaners SE5, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
We are reliable and trustworthy cleaners SE5 providers and deliver top quality and attractively priced cleaning services in Denmark Hill.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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